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SHIELD Frequently Asked Questions & Answers

What is Hitcase SHIELD?

The Hitcase SHIELD is the world’s thinnest waterproof iPhone case. It’s sleek aluminium design protects your iPhone from water, drops and scratches while maintaining full access to charging and audio ports, Touch ID and flash.

How waterproof is the Hitcase SHIELD?

Hitcase SHIELD is rated IP68, as defined in International Standard IEC 60529. The Hitcase SHIELD offers complete dust protection and is suitable for continuous immersion in water at a depth of up to 3 meters (9.8 ft) for up to 30 minutes.

Can I access Touch ID to unlock my phone?

The Hitcase SHIELD has complete Touch ID capability!

Is Hitcase SHIELD wireless charging compatible?
Yes.

What height can the Hitcase SHIELD be safely dropped from?

The slick Hitcase can withstand falls from as high as 2 meters. Keep in mind that landing screen-down on a rock or sharp object may still cause some damage to your screen but the real heart of your iPhone will be safe.

Can I charge my phone while using the SHIELD?

Yes, you have access to all ports while your iPhone is safely protected inside the Hitcase SHIELD.

Can I use a screen protector as well as the Hitcase SHIELD?

We do not recommend it. You may run into various issues with sealing, screen sensitivity and air bubbles.

Can I use my Hitcase lenses, mounts and accessories with the SHIELD?

The Hitcase SHIELD is not designed to accommodate our line of TrueLUX lenses or any mounts, although you do have access to both the front-facing and back-facing cameras as well as the flash to capture beautiful images and video. Check out the Hitcase comparison table to find out which Hitcase are you.

Which iPhones are the Hitcase SHIELD compatible with?

Our engineers work tirelessly to keep you fully protected every step of the way, the Hitcase eco-system currently includes the following SHIELDs:

  • iPhone 7/8 
  • iPhone 6/6s 
  • iPhone 6/6s Plus 
  • iPhone 7/8 Plus 

How do I get rid of air bubbles or improve screen sensitivity while using my Hitcase SHIELD?

The Hitcase SHIELD Shockseal is designed to hug your screen to provide intense protection and superior touch sensitivity. If you are experiencing air bubbles or space between the seal and the screen, follow these easy instructions:

  • Fully install the Shockseal screen protection, ensure all sides are completely sealed.
  • Open the audio and charging ports at the bottom.
  • With the tips of your thumbs meeting at the top of the screen, simply slide thumbs down the screen, expelling any trapped air out of the port openings at the bottom.
  • Close both ports and go have fun!

Can I use non-Apple headphones/chargers with my Hitcase SHIELD?

We have included an audio adapter in the box, simply insert the adapter into the audio port of your Hitcase SHIELD and you can connect to almost any pair of after-market headphones. The audio adapter is only included with Shield for iPhone 6/6S. The Hitcase SHIELD will only support Apple chargers.

Can I buy replacement seals for my Hitcase SHIELD?

Yes, please check our replacement parts selection on the top menu.

What is the difference between Hitcase Shield and Shield LINK?

Hitcase Shield LINK allows you to mount the case using our magnetic LINK mounts and also our magnetic TrueLUX Lenses while the Hitcase SHIELD does not support those features.